customer care policy
Customer experience and satisfaction is SO BE IT'S top priority! If you're experiencing any issues at all with your candles, I want to hear about it, and most importantly, I want to make it right! Please email firstname.lastname@example.org with any concerns.
Currently, I only ship within the United States. Small orders will ship via USPS First-Class. Orders over one pound in weight will ship USPS Priority Mail. Orders will be shipped within 2-4 days of ordering. Tracking numbers will be provided for you to know when to expect your package to arrive. Please contact USPS directly with any delayed delivery issues.
hot temperatures shipping policy
USPS will not reimburse for melted candles or wax melts so with that in mind, please understand that SO BE IT will not be held responsible for melted products. Please know that you are ordering at your own risk but I will do everything I can to ensure that your soy wax candles and melts arrive to you in great shape and ready to enjoy!
It is a good idea to track your package and know when to expect its arrival. It would also be great to make sure someone is able to receive your package to avoid having it sitting outside for an extended time.
returns + exchanges policy
My hope is that you will be totally satisfied with your purchase. If for some slim chance that you are not, I ask that you reach out within 7 days of delivery at email@example.com with your concerns.
At this time, SO BE IT does not offer returns or refunds. The scents are our impressions/interpretations of a particular fragrance and we cannot offer returns or refunds because you disagree with the fragrance descriptions and do not like the smell. If there was an error on this end, an even exchange will be offered for any unburned products.